Privacy Policy

At Cook House we acknowledge the importance of your personal data and in compliance with GDPR regulation have listed below how and where we use it.

 

Website

Our website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

·    Information about your browser, network and device

·    Web pages you visited prior to coming to this website

·    Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalized form.

This website collects personal data to power our site analytics, including:

·    Information about your browser, network, and device

·    Web pages you visited prior to coming to this website

·    Your IP address

This information may also include details about your use of this website, including:

·    Clicks

·    Internal links

·    Pages visited

·    Scrolling

·    Searches

·    Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity. To see more about how squarespace processes analytics data see here.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For more information about the cookies that Squarespace uses see here.

These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you. These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data. These cookies help improve the performance of our website.

 For the most common browsers, you can:

·    See which cookies are active in your browser’s settings.

·     Clear cookies from your browser or device, either globally or from a specific website.

For help locating cookies on your device, visit your browser's documentation: 

·       Chrome

·       Firefox

·       Safari

·       Internet Explorer

Purchases

If you buy something on our website, we collect personal information from you to help us fulfill the order. We may collect information like your:

·    Billing and shipping address

·    Details relating to your purchase (for example, your shirt size)

·    Email address

·    Name

·    Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Marketing and Newsletters

On our website you have the option to sign up for marketing emails or newsletters. Our marketing mailing lists are controlled using Mailchimp and in order to comply with GDPR regulations we use what is known as a ‘double opt in’. This means that on signing up from our site you will receive an email from Mailchimp asking you to confirm that you have agreed that we can contact you. We share your contact information with Mailchimp, our email marketing provider, so they can send these emails on our behalf. After sign up you can unsubscribe at anytime by clicking on the unsubscribe links on our newsletter or marketing emails to you. To see how Mailchimp adheres to GDPR protocol see here.

Fonts

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

·    Information about your browser, network, or device

·    Your IP address

Purchases

Our credit and debit payment processing is currently accomplished through Stripe, Inc., a third-party processing service (stripe.com) that allows us to accept your payment online. Your data may be stored through Squarespace's and/or Stripe's data storage, databases, and the general Squarespace or Stripe application.

Payment: If you choose a direct payment gateway to complete your purchase, then Stripe stores your credit card data.  Your data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).  Your purchase transaction data should be stored only as long as is necessary to complete your purchase transaction.  After that is complete, your purchase transaction information should be deleted.

You can read Stripe's privacy policy here

Gift Vouchers

On our website Cook House sell gift vouchers via Gift Up using Squareup as our payment provider. To see how these companies handle your data see here (Squareup) and here (Giftup)

Links to Third Party Websites

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement. 

Access to Personal Information

You are entitled to access the personal information that we hold at any time. Email us to obtain this information.

Changes to Privacy Notice

Cook House keep our privacy notice under regular review. This privacy notice was last updated on 25th Sept 2019.

We take your privacy and rights seriously.  This Privacy Policy describes Cook Houses's policies and practices regarding the collection and use of your personal data and sets forth your privacy rights. We recognise that information privacy is an ongoing responsibility, and so we will from time to time update this privacy notice as we undertake new personal data practices or adopt new privacy policies. 

GDPR Controller

Name:

Anna Hedworth

Address:

Cook House

Foundry Lane Studios,

Foundry Ln,

Newcastle upon Tyne

NE6 1LH

Email : anna@cookhouse.org

Website: www.cookhouse.org